Terms & Conditions

These Terms & Conditions govern the use of Taxi House services. By confirming a booking, the customer agrees to comply with the terms mentioned below.

1. Booking & Service

• All bookings are subject to vehicle availability.
• Booking confirmation is valid only after receipt of the advance payment, wherever applicable.
• Taxi House reserves the right to refuse or cancel any booking due to operational, technical or unavoidable circumstances.

2. Vehicle Allocation

• Booking is confirmed only for the selected vehicle category (Sedan, SUV, Hatchback, etc.). A specific vehicle make, model or colour cannot be guaranteed.
• Taxi House does not guarantee the availability of Petrol, Diesel, CNG or Electric vehicles unless specifically confirmed in writing.

3. Pickup & Waiting Policy

• The driver will wait for up to 45 minutes from the scheduled pickup time.
• The first 45 minutes of waiting are complimentary. Thereafter, waiting charges of ₹2 per minute shall be payable directly to the driver.
• If the customer fails to report within the waiting period or is unreachable on the registered mobile number, the booking shall be treated as a No-Show, and no refund shall be applicable.

4. Charges

• Parking Charges are not included in the booking fare and must be paid directly by the customer.
• Toll Tax, State Tax and other applicable charges shall be charged as per the selected package or booking confirmation.
• Any additional charges incurred during the journey must be paid directly to the driver unless otherwise mentioned in the booking confirmation.
• Customers are advised to collect payment receipts from the driver for any direct payments made during the trip.

5. Luggage & Pets

• Sedan vehicles can accommodate up to 2 standard-size bags, while SUVs can accommodate up to 3 standard-size bags.
• Taxi House shall not be responsible for any loss, theft or damage to customer luggage or personal belongings.
• Pets are not permitted inside the vehicle.

6. Driver & Journey

• Driver details (Driver Name, Contact Number and Vehicle Details) will be shared up to 1 hour before the scheduled pickup time.
• Pickup may be delayed due to traffic, weather conditions or other unavoidable circumstances. Taxi House shall make every reasonable effort to minimize such delays.
• The air-conditioner may not function effectively while driving on steep hilly roads or when the vehicle is stationary for extended periods.

7. Customer Responsibilities

• Customers must provide accurate pickup, drop-off and contact details while making the booking.
• Any change in pickup location, route or destination during the trip may result in additional charges.
• Customers shall maintain proper behaviour with the driver. Taxi House reserves the right to terminate the trip without refund in case of abusive, unlawful or unsafe conduct.

8. Complaints

• Any complaint, grievance or claim relating to the journey must be reported to Taxi House within 12 hours of trip completion.
• Complaints received after the prescribed period may not be considered.

9. Limitation of Liability

• Taxi House shall not be liable for delays, cancellations or service interruptions caused by natural disasters, traffic congestion, road closures, strikes, government restrictions, accidents or any other Force Majeure event beyond its reasonable control.
• Taxi House's liability, if any, shall be limited only to the amount paid by the customer for the booking.

Cancellation Policy

• Customers may cancel their booking at any time before the scheduled pickup.
• Cancellation made more than 24 hours before the scheduled pickup time shall be eligible for a full refund of the advance amount.
• Cancellation made within 24 hours of the scheduled pickup time shall attract 100% cancellation charges, and no refund shall be applicable.
• If Taxi House is unable to provide the booked service due to reasons attributable solely to Taxi House, the customer shall be entitled to a full refund of the advance amount.
• Rescheduling requests are subject to vehicle availability and applicable fare revisions.

Refund Policy

• Refunds shall be processed strictly in accordance with the Cancellation Policy.
• Customers requesting a refund must provide their Booking ID along with the payment transaction details (UTR Number, Transaction ID or Payment Screenshot) for verification.
• Refunds will be initiated within 48 hours after successful verification and approval.
• Refunds shall be credited through the original payment method wherever possible.
• Processing time after initiation may vary depending upon the customer's bank or payment service provider.
• Taxi House reserves the right to decline any fraudulent, duplicate or invalid refund request.